General Terms and conditions
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Scope and purpose
The general conditions of sale (hereinafter referred to as “GTC”) govern sales made by “Johan Nicolas Janicke cymbales d'artisan”, a company registered in the Trade and Companies Register of Thonon-les-bains under number RM 492100656RM74.
and whose registered office is located at 95, impasse des Taillis 74420 Saint André de Boege (hereinafter referred to as "the seller") with an internet customer (hereinafter referred to as "the customer") via the website www.cymbalartisan.com. (hereinafter referred to as "the site") to the exclusion of all other conditions in force, in particular those for sales made at the physical point of sale.
Products
In accordance with Article L 111-1 of the French Consumer Code, the customer may review the characteristics of the products they wish to order. The main characteristics of the products, including specifications, illustrations, and indications of dimensions or capacity, are presented on the website www.cymbalartisan.com. The customer is required to refer to the description of each product to understand its essential properties and characteristics. For any questions or clarifications regarding product characteristics, the customer may also contact the seller. Products sold through the website www.cymbalartisan.com are identified by a video or audio clip accompanied by one or more photos, as well as a descriptive text and a price inclusive of VAT in euros. The videos, photographs, texts, and graphics are the exclusive property of the seller.
Product prices
The prices displayed on the site are indicated in euros (VAT NOT APPLICABLE, ARTICLE 293B OF THE CGI)
The price does not include shipping and handling charges, which will be billed separately according to the delivery rates indicated on the website. The customer will be informed of the applicable delivery charges before final order confirmation and payment. Prices are subject to change at any time, depending on the pricing policies of the manufacturer, suppliers, and distributors. Prices cannot be applied in-store under any circumstances, nor can they be applied in-store.
The Commander
To place an order on the website www.cymbalartisan.com, the Customer must register by completing the designated form. The information provided by the Customer must be accurate, complete, and up-to-date. In particular, the Customer must ensure the validity and accuracy of the email address provided during registration, which will also be used as their login ID on the website www.cymbalartisan.com. The Customer agrees not to disclose their login credentials, share them with any third party, or transfer them to anyone else. Any order placed using this login ID and password will be made by the Customer, who will be bound by it to the Seller. The Customer is responsible for immediately informing the Seller in writing of any unauthorized use of their login ID and password. The Customer selects the products and quantities, then the delivery method. The Customer must accept the general terms and conditions of sale by checking the appropriate box before validating their shopping cart. The customer confirms their payment commitment by clicking the "validate payment" button. Upon receipt of the funds corresponding to the payment for the products, the seller offers various payment methods on the website www.cymbalartisan.com: bank transfer, Visa and Mastercard credit cards, and PayPal. In case of refusal, the seller reserves the right to cancel the order.
Validation
Placing an order implies prior acceptance of these terms and conditions by the Customer. To indicate this acceptance, the Customer must, before finalizing their order, check the appropriate box and click the "Confirm my order" button. By taking these two actions, the Customer declares and acknowledges having full knowledge of these terms and conditions and accepts them. No order can be placed on the website www.cymbalartisan.com without prior acceptance of these terms and conditions.
Availability
The products appearing on the site www.cymbalartisan.com are available for sale, unless they have been reserved or sold, in which case the words “reserved” or “sold” appear in the product description.
Delivery
Shipping costs are the responsibility of the customer. The site www.cymbalartisan.com includes a detailed description of these shipping costs. The amount of shipping costs is added to the price of the products in the shopping cart before payment.
Delivery times
For delivery in mainland France, the delivery time announced by all our carriers is 48 to 72 hours on average.
Right of withdrawal
The Customer has ten days from receipt of the products to try them out. If the Customer is not entirely satisfied, they may return them to the Seller, in their original, carefully sealed packaging, to the following address: 95, Impasse des Taillis, 74420 Saint André de Boege
After inspection of the products, the Seller undertakes to exchange them free of charge, or to modify them according to the Customer's specifications, subject to invoicing an additional cost.
The Customer shall bear the return shipping costs (round trip).
Partial refund
The Customer has the possibility to cancel his order during 10 days from receipt. He must inform the Seller of the return and undertakes to return the products in their original packaging carefully closed to the following address: 95, impasse des Taillis 74420 Saint André de Boege
The Seller will refund the transaction amount, after deduction of a fixed fee of €50 (management fees, invoicing, updating of publications on the Internet, packaging and carrier fees, etc.)The Seller then uses the same means of payment as that used by the Customer for the initial transaction
Guarantee
The cymbals are manufactured with the utmost care from a high-quality alloy; however, they must be handled with care. Risks arising from improper use are not covered by any warranty. Cymbals with cracks perpendicular to the grooves are not covered by any warranty. Any obvious defect that could impair the normal use of the products must be reported to the Seller as soon as possible.
The warranty period is one year from the invoice date.
The statutory guarantees apply independently of any commercial guarantee granted to the Customer. The products offered for sale benefit from the statutory safety guarantee (articles L.211-4 et seq. of the Consumer Code) and the statutory guarantee against hidden defects (article 1641 of the Civil Code).
Customer Service
For any information or questions relating to our products, an order, our services, you can contact us:
by phone at 0621830428
by email to info@cymbalartisan.com
Transfer of ownership
The goods ordered remain the property of the seller until full payment of the price. This principle does not preclude the transfer to the customer, upon receipt of the aforementioned goods, of the risks of loss or damage to the goods subject to retention of title, as well as any damage they may sustain or cause.
Payment
To pay for your order on the website www.cymbalartisan.com, you can use the following methods:
By credit card: Visa, MasterCard (secure entry via SSL encryption). The card is only debited when the order is physically prepared. During payment, the Customer is automatically redirected to the Seller's banking partner's website. The Seller never has access to the Customer's bank details: they are only informed by the banking partner that the payment transaction was successful. The 3D Secure system is a program created by Visa and Mastercard to enhance the security of online payments.
By bank transfer:
The goods will be shipped upon receipt of full payment to the following bank account details:
Beneficiary: Johan Nicolas JANICKE
IBAN: FR76 3000 3010 7900 0200 2473 104
BIC: SOGEFRPP
Domiciliary/Paying Bank: SG La Roche sur Foron
By Paypal:
In the case of payment via PayPal, PayPal's terms of service apply. The commission charged by PayPal (3% of the transaction amount) is the responsibility of the customer and is added to the shopping cart total if the customer selects PayPal as the payment method.
Protection of personal data
The seller is involved in the protection of personal data and undertakes to ensure the highest level of protection of personal data in accordance with the French Data Protection Act and European regulations relating to the protection of personal data.
The Seller undertakes not to make any use of this data, and not to communicate it to third parties. However, the Seller is not held responsible for any possible recovery and use of this data without its knowledge.